Summary

We strive to provide the best solutions, exceeding industry standards and aiming to stay well above average in every category that matters. We are professional perfectionists for whom "average" is beneath our dignity.

Although we are all human and mistakes are made by any carbon-based life form — including you, us, and everyone else, but we work hard to minimize them. Still, as our lawyers insisted we say, occasional mistakes will happen, and 'errors and omissions are expected.' Sorry to put it that way; we hope our lawyers are happy now, and that we haven’t offended you with such legal language.

Having said that, if fate crowns you the next-to-impossible ‘lucky winner’ in the lottery of being dissatisfied with our service, with luck that bizarre, it may be worth picking up a real lottery ticket while you’re on a roll. After that, reach out to us and rest assured we’ll make it right. And if fortune smiles twice and you win a real jackpot, don’t forget to share!

100% Satisfaction Guarantee:

• If any deficiency is identified in our work, we will remedy it 100%, at no charge.

• If the deficiency cannot be mitigated (an event which we cannot imagine, but we have to please our lawyers by saying it too) we will refund 100% of the amount paid to us for the work done directly related to that deficiency.

• If any parts or materials fail or are discovered to be defective, we will do our very best to act on your behalf as your Agent, working with the retailer or vendor who supplied them, at our Regular or Priority Rate, whichever applies. We do not manufacture, sell, or resell hardware and therefore do not provide any hardware warranty. See more on our Hardware Warranty page.

• Our 100% Satisfaction Guarantee on our service is subject to a time limit. Clients must check and test everything immediately upon job completion and report any deficiencies at that time. Any ‘deficiencies’ reported later will incur new charges at our Regular or Priority Rate under our Terms and Conditions of Service. In complex situations where it is not humanly possible to check everything right away, we may, as an act of goodwill, accept such claims within 7 days of job completion and rectify those ‘deficiencies’ (real or perceived) at no charge. We reserve the right to refuse claims made after the time limit. However, at our discretion, we often go the extra mile for reasonable clients with reasonable and respectful requests. To us, that is dedication and going beyond the call of duty.

• Any billing inconsistency claims must be made in writing within 30 days of the date of the invoice, while our staff still have the best recollection of the facts and while all the evidence is still stored, and logs are kept. Claims about billing inconsistency not accepted after 30 days of the invoice date.

Conclusion

We hope we have neither offended nor scared you with such legal language. In reality, we often go the extra mile to satisfy our clients. We are committed to being reasonable and, at times, even go beyond reasonable — well into your favor. As you may know, there is always a very small number of people in any society who pride themselves on intentionally abusing service providers. It’s like the person who never leaves a tip at a restaurant and always complains about the food — even when they enjoyed it — just to get it free or at a discount, making the waitress or cook feel guilty or fearful of conflict. This is why we had to write this page. Please forgive us for that, as we know it does not apply to the vast majority of good people like you. So while this official page sets out the formalities, in real life we remain friendly, reasonable, and willing to go beyond the call of duty — unless we must protect ourselves from abuse. That is how we strive to give our clients 100% satisfaction.